This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions for access or usage of our website and OMS application for mobile and handheld devices.

 

TERMS AND CONDITIONS This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This document is published in accordance with the provisions of Rule 3 (1) of the Information Technology (Intermediaries guidelines) Rules, 2011 that require publishing the rules and regulations, privacy policy and Terms and Conditions for access or usage of our website and OMS application for mobile and handheld devices. These Terms and Conditions (the “Terms and Conditions”) govern your usage of our website www.servcrust.com (the “Website”), our application for mobile and handheld devices (the “App”) and other sites/apps/chatbots/other channels maintained by ServCrust. The Website, its sub-domains and other sites/apps/chat bots/other channels maintained by ServCrust to enable the Services shall be collectively referred to hereinafter as the “Platform”.

 

Please read these Terms and Conditions carefully before you use the services. If you do not agree to these Terms and Conditions, you may not use the services on the Platform, and we request you to uninstall the App. By installing, downloading or even merely using the Platform, you shall be contracting with ServCrust and you signify your acceptance to these Terms and Conditions and other ServCrust policies (including but not limited to the Cancellation & Refund Policy and Privacy Policy) as posted on the Platform and amended from time to time, which takes effect on the date on which you download, install or use the Platform, and create a legally binding arrangement to abide by the same.

 

The Platform is owned and operated by ServCrust Private Limited (“ServCrust” or “Company” or “we” or “our” or “us”), a private limited company incorporated under the Companies Act, 1956 and having its registered office located at Flat No 207, Aparna Green, Nanakramguda X Road, Gachibowli, Seri Lingampally, K.V Ranga Reddy, Hyderabad -500032, Telangana.

 

For the purpose of these Terms and Conditions, The words “User/user”, “Customer/customer” “You/you” and “Your/your” refer to the person(s) who use and avail the Services of ServCrust through the Platform and shall include both singular and plural. General browsing or any other services available on the Platform shall be subject to this General Terms and Conditions below, unless otherwise specified herein.

 

ServCrust enables transactions on its Platform between participating merchants and buyers, dealing in products and services (“Platform Services”). The buyers (“Buyer/s”) can choose and place orders (“Orders”) from a variety of products and services listed and offered for sale by various merchants.

 

GENERAL TERMS & CONDITIONS Subject to the foregoing, these General Terms and Conditions (“T&C”) govern your access and use of the Platform for general browsing or any other services available on the Platform. Please read the Terms & Conditions and Privacy Policy carefully before registering on the Platform or accessing any material information through the Platform. By accessing or using any part of the Platform, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then YOU MAY NOT ACCESS THE PLATFORM OR USE ANY SERVICES PROVIDED BY SERVCRUST. These General Terms and Conditions form a legal and binding agreement between you and ServCrust and is made pursuant to the terms of the Information Technology Act, 2000.

 

AMENDMENT ServCrust reserves the right to change, modify, add, or remove portions of any terms and conditions including these Terms & Conditions, specific terms and conditions applicable to each business vertical, privacy policy and disclaimers displayed on our Platform from time to time without any prior notice except when such prior notice is mandated by the applicable laws of India (“Terms”). The revised Terms with the changes shall be made available on the Platform. You are requested to regularly visit the Platform to view the most current version of the Terms. While we will endeavour to notify you, it is your responsibility to check the Terms periodically for changes. You can determine when these Terms were last revised by referring to ‘Last Updated’ at the top of the Terms & Conditions. The changes will become effective and shall be deemed accepted by you and shall apply immediately on a going-forward basis with respect to your continued use of the Platform or availing the Services or when a payment transaction is initiated by you through the Platform after the posting date. If you do not agree with any such change, your sole and exclusive remedy is to terminate your use of the Platform and the Service. For certain changes, ServCrust may be required under applicable law to give you advance notice, and ServCrust will comply with such requirements. Your continued use of the Platform following the posting of changes will mean that you accept and agree to the changes.

 

SCOPE OF SERVICE All commercial/contractual terms are offered by and agreed to between Buyers and Merchants alone with respect to products and services being offered by the Merchants. The commercial/contractual terms include without limitation price, applicable taxes, shipping costs, payment terms, date, period and mode of delivery, warranties related to products and services and after sales services related to products and services. ServCrust does not have any control or does not determine or advise or in any way involve itself in the offering or acceptance of such commercial/contractual terms between the Buyers and Merchants. ServCrust may, however, offer support services to Merchants in respect to 3 order fulfilment, mode of payment, payment collection, call centre support and other ancillary services, pursuant to independent contracts executed by ServCrust with the Merchants. The price of the product and services offered by the Merchant are determined by the Merchant itself and ServCrust has no role to play in such determination of price in any way whatsoever.

 

You agree and grant permission to ServCrust to receive promotional SMS and e-mails from ServCrust or allied partners. In case you wish to opt out of receiving promotional SMS or email please send a mail to wecare@servcrust.com

 

REPRESENTATION AND WARRANTIES

By using the Platform, you represent and warrant that:

• • All registration information you submit is truthful, lawful and accurate and that you agree to maintain the accuracy of such information.
  • Your use of the Platform shall be solely for your personal use and you shall not authorize others to use your account, including your profile or email address and that you are solely responsible for all content published or displayed through your account, including any email messages, and your interactions with other users and you shall abide by all applicable local, state, national and foreign laws, treaties and regulations, including those related to data privacy, international communications and the transmission of technical or personal data.
  • You will not submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them.
  • All necessary licenses, consents, permissions and rights are owned by you and there is no need for any payment or permission or authorization required from any other party or entity to use, distribute or otherwise exploit in all manners permitted by these Terms and Conditions and Privacy Policy, all trademarks, copyrights, patents, trade secrets, privacy and publicity rights and / or other proprietary rights contained in any content that you submit, post, upload, distribute or otherwise transmit or make available.
  • You will not (a) use any services provided by the Platform for commercial purposes of any kind, or (b) advertise or sell any products, services or otherwise (whether or not for profit), or solicit others (including, without limitation, solicitations for contributions or donations) or use any public forum for commercial purposes of any kind. In the event you want to advertise your product or service contact wecare@servcrust.com.
  • You will not use the Platform in any way that is unlawful, or harms us or any other person or entity, as determined in our sole discretion.
  • You will not post, submit, upload, distribute, or otherwise transmit or make available any software or other computer files that contain a virus or other harmful component, or otherwise impair or damage the Platform or any connected network, or otherwise interfere with any person or entity’s use or enjoyment of the Platform.
  • You will not use another person’s username, password or other account information, or another person’s name, likeness, voice, image or photograph or impersonate any person or entity or misrepresent your identity or affiliation with any person or entity.
  • You will not engage in any form of antisocial, disrupting, or destructive acts, including “flaming”, “spamming”, “flooding” and “trolling” as those terms are commonly understood and used on the Internet.
  • You will not discriminate against any Merchants, Buyers based on race, religion, caste, national origin, disability, sexual orientation, sex, marital status, gender identity, age or any other metric which is deemed to be unlawful under applicable laws. Any credible proof of such discrimination, including any refusal to provide or receive goods or services based on the above metrics, whether alone or in conjunction with any other metric, whether lawful or unlawful, shall render you liable to lose access to the Platform immediately. You will not have any claim towards, and we will not have any liability towards any termination which is undertaken as a result of the aforementioned event.
  • You will not delete or modify any content of the Platform, including but not limited to, legal notices, disclaimers or proprietary notices such as copyright or trademark symbols, logos, that you do not own or have express permission to modify.
  • You will not post or contribute any information or data that may be obscene, indecent, pornographic, vulgar, profane, racist, sexist, discriminatory, offensive, derogatory, harmful, harassing, threatening, embarrassing, malicious, abusive, hateful, menacing, defamatory, untrue or political or contrary to our interest.
  • You shall not access the Platform without authority or use the Platform in a manner that damages, interferes or disrupts: any part of the Platform or the Platform software; or any equipment or any network on which the Platform is stored or any equipment of any third party;
  • Notwithstanding its reasonable efforts in that behalf, ServCrust cannot take responsibility or control the information provided by other Users which is made available on the Platform. You may find other User’s information to be offensive, harmful, inconsistent, inaccurate, or deceptive. Please use caution and practice safe trading when using the Platform.
  • You further understand that you are responsible for maintaining the confidentiality and security of your Account including log-in details and password. You agree and accept that you are solely responsible for all activities that occur through your Account. You shall take all necessary steps to ensure that your password on the platform or any other devices from which the platform can be accessed is kept confidential and secured and you shall inform ServCrust immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorized manner.
  • You also warrant that providing such details and information on the Platform or sharing of the aforesaid details/information shall not violate any third-party rights or the intellectual property of any third party. You further represent and warrant that at the time of making any new Account, you do not currently have an existing account on the Platform.
  • You are not suspended or removed from using ServCrust’ Services and/or the Platform or any part, previously.
  •  

ACCESS TO THE PLATFORM, ACCURACY AND SECURITY

• We endeavour to make the Services available during Merchant working hours. However, we do not represent that access to the Platform will be uninterrupted, timely, error free, free of viruses or other harmful components or that such defects will be corrected.
• We do not warrant that the Platform will be compatible with all hardware and software which you may use. We shall not be liable for damage to, or viruses or other code that may affect, any equipment (including but not limited to your mobile device), software, data or other property as a result of your download, installation, access to or use of the Platform or your obtaining of any material from, or as a result of using, the Platform. We shall also not be liable for the actions of third parties.
• We do not represent or warranty that the information available on the Platform will be correct, accurate or otherwise reliable.
• We reserve the right to suspend or withdraw access to the Platform to you personally, or to all users temporarily or permanently at any time without notice. We may any time at our sole discretion reinstate suspended users. A suspended User may not register or attempt to register with us or use the Platform in any manner whatsoever until such time that such user is reinstated by us.
•  

13. RELATIONSHIP WITH OPERATORS IF THE PLATFORM IS ACCESSED ON MOBILE DEVICES

• In the event the Platform is accessed on a mobile device, it is not associated, affiliated, sponsored, endorsed or in any way linked to any platform operator, including, without limitation, Apple, Google, Android or RIM Blackberry (each being an ” Operator”).
• Your download, installation, access to or use of the Platform is also bound by the terms and conditions of the Operator.
• You and we acknowledge that these Terms and Conditions are concluded between you and ServCrust only, and not with an Operator, and we, not those Operators, are solely responsible for the Platform and the content thereof to the extent specified in these Terms and Conditions.
• The license granted to you for the Platform is limited to a non-transferable license to use the Platform on a mobile device that you own or control and as permitted by these Terms and Conditions.
• We are solely responsible for providing any maintenance and support services with respect to the Platform as required under applicable law. You and we acknowledge that an Operator has no obligation whatsoever to furnish any maintenance and support services with respect to the Platform.
• You and we acknowledge that we, not the relevant Operator, are responsible for addressing any claims of you or any third party relating to the Platform or your possession and/or use of the Platform, including, but not limited to: (i) any claim that the Platform fails to conform to any applicable legal or regulatory requirement; and (ii) claims arising under consumer protection or similar legislation.
• You and we acknowledge that, in the event of any third-party claim that the Platform or your possession and use of the Platform infringes that third party’s intellectual property rights, we, not the relevant Operator, will be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
• You must comply with any applicable third-party terms of agreement when using the Platform (e.g., you must ensure that your use of the Platform is not in violation of your mobile device agreement or any wireless data service agreement). You and we acknowledge and agree that the relevant Operator, and that Operator’s subsidiaries, are third party beneficiaries of these Terms and Conditions, and that, upon your acceptance of these Terms and Conditions, that Operator will have the right (and will be deemed to have accepted the right) to enforce these Terms and Conditions against you as a third-party beneficiary thereof.

 

LIMITATION OF LIABILITY AND DISCLAIMERS

• The platform may be under constant upgrades, and some functions and features may not be fully operational.
• Due to the vagaries that can occur in the electronic distribution of information and due to the limitations inherent in providing information obtained from multiple sources, there may be delays, omissions, or inaccuracies in the content provided on the platform or delay or errors in functionality of the platform. As a result, we do not represent that the information posted is correct in every case.
• We expressly disclaim all liabilities that may arise as a consequence of any unauthorized use of credit/ debit cards.
• You acknowledge that third party services are available on the platform. We may have formed partnerships or alliances with some of these third parties from time to time in order to facilitate the provision of certain services to you. However, you acknowledge and agree that at no time are we making any representation or warranty regarding any third party’s services nor will we be liable to you or any third party for any consequences or claims arising from or in connection with such third party including, and not limited to, any liability or responsibility for, death, injury or impairment experienced by you or any third party. You hereby disclaim and waive any rights and claims you may have against us with respect to third party’s / merchant’s services.
• ServCrust disclaims and all liability that may arise due to any violation of any applicable laws including the law applicable to products and services offered by the merchant.
• While the materials provided on the platform were prepared to provide accurate information regarding the subject discussed, the information contained in these materials is being made available with the understanding that we make no guarantees, representations or warranties whatsoever, whether expressed or implied, with respect to professional qualifications, expertise, quality of work or other information herein. Further, we do not, in any way, endorse any service offered or described herein. In no event shall we be liable to you or any third party for any decision made or action taken in reliance on such information.
• You expressly understand and agree that, to the maximum extent permitted by applicable law, the Platform and its content are provided by ServCrust on an “as is” basis without any warranty of any kind, express, implied, statutory or otherwise, including the implied warranties of title, non-infringement, merchantability or fitness for a particular purpose. Without limiting the foregoing, ServCrust and its group, affiliate and subsidiary companies make no warranty that (i) the Platform or Platform Services will meet your requirements, or your use of the Platform will be uninterrupted, timely, secure or error- free; (ii) the results obtained from the use of the Platform will be effective, accurate or reliable; (iii) any errors or defects in the Platform will be corrected. No advice or information, whether oral or written, obtained by you from ServCrust and/or its group, affiliate and subsidiary companies shall create any warranty not expressly stated in these Terms & Conditions; (iv) the quality of any products, services, information, or other material purchased or obtained by you through the service will meet your expectations, or (v) any errors in the technology will be corrected and you are solely responsible for any damage to your computer system or loss of data that results from the download of any such material. no advice or information, whether oral or written, obtained by you from the company through or from the service will create any warranty not expressly stated in these terms. We shall not be liable to you or anyone else for any losses or injury arising out of or relating to the information provided on the platform. In no event will we or our employees, affiliates, authors or agents be liable to you or any third party for any decision made or action taken by your reliance on the content contained herein.
• In no event will we be liable for any damages (including, without limitation, direct, indirect, incidental, special, consequential or exemplary damages, damages arising from personal injury/wrongful death, and damages resulting from lost profits, lost data or business interruption), resulting from any services provided by any third party or merchant accessed through the platform, whether based on warranty, contract, tort, or any other legal theory and whether or not we are advised of the possibility of such damages.
• Please note that Platform Services are not available in all geographical areas and depending on your location, you may not be eligible to avail certain Platform Services offered by ServCrust and/or its group, affiliate and subsidiary companies. ServCrust and/or its group, affiliate and subsidiary companies reserve the absolute right to determine the availability and eligibility for any of the Platform Service offered on the Platform.
• It is deemed that the User upon using the Platform of ServCrust is aware about the Cancellation Policy and consents to the same.
• To the maximum extent permitted by law, ServCrust, its affiliate, group and subsidiary companies, officers, directors, employees or any related party disclaim any liability to you or to any third party for any indirect, incidental, special or consequential damages, including without limitation to loss of investments, revenue or profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever, howsoever arising. To the maximum extent permitted under law, you waive, release, discharge and hold harmless ServCrust, its affiliate, group and subsidiary companies, and each of their directors, officers, employees, and agents, from any and all claims, losses, damages, liabilities, expenses and causes of action arising out of your use of the Platform and/or Services.
• ServCrust has endeavoured to ensure that all the information on the Platform is correct, but the Company neither warrants nor makes any representations regarding the quality, accuracy or completeness of any data, information regarding the Platform Services or otherwise. ServCrust and/or its group, affiliate and subsidiary companies shall not be responsible for the delay or inability to use the Platform or related functionalities, the provision of or failure to provide functionalities, or for any information, software, functionalities and related graphics obtained through the Platform, or otherwise arising out of the use of the Platform, whether based on contract, tort, negligence, strict liability or otherwise.
• ServCrust and/or its group, affiliate and subsidiary companies shall not be held responsible for non-availability of the Platform during periodic maintenance operations or any unplanned suspension of access to the Platform that may occur due to technical reasons or for any reason beyond its control. You understand and agree that any material or data downloaded or otherwise obtained through the Platform is done entirely at your own discretion and risk, and that you will be solely responsible for any damage to your computer systems or loss of data that results from the download of such material or data.
• The prices of any product(s) as reflected on the Platform may due to some technical issue, typographical error or product information supplied by Merchant be incorrectly reflected and in such an event Merchant may cancel Buyer’s Order(s).
• ServCrust is not liable for any damage/loss caused to you as a result of any technical issues with the WhatsApp Chatbot.
• ServCrust is not liable for any damage/loss caused to you in the event that you provide any incorrect commands to the WhatsApp Chatbot.

 

INDEMNITY
You agree to indemnify, save, and hold ServCrust, its affiliates, contractors, employees, officers, directors, agents and its third party associates, licensors, and partners harmless from any and all claims, demands, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to Your use or misuse of the services or of the Platform, or acts / actions or omissions of the Partners, any violation by You of these Terms & Conditions, or any breach of the representations, warranties, and covenants made by You herein or Your infringement of any intellectual property or other right of any person or entity, or as a result of any threatening, libellous, obscene, harassing or offensive material posted/ transmitted by You on the Platform. ServCrust reserves the right, at Your expense, to assume the exclusive defence and control of any matter for which You are required to indemnify the Company, including rights to settle, and You agree to cooperate with the ServCrust defence and settlement of these claims. ServCrust will take reasonable efforts to notify You of any claim, action, or proceeding brought by a third party that is subject to the foregoing indemnification upon becoming aware of it. This paragraph shall survive termination of these Terms & Conditions.

 

PRIVACY

• ServCrust will collect, store and disclose your information in accordance with the Privacy Policy available at https://www.servcrust.com/privacypolicy
• ServCrust may provide you with notices and communications by e-mail, SMS, push notifications, regular mail or postings on the Platform or voice call or internet-based messaging applications like WhatsApp or by any other reasonable means based on the details provided by you. In case of any change in any details provided by you including but not limited to email id and/or mobile number and/or correspondence address, you shall inform ServCrust in writing in advance in the prescribed format to carry out the necessary changes in its records.
• You hereby unconditionally consent that such communications sent by ServCrust to you via the above-mentioned modes are upon the request and authorization from you.
• ServCrust does not guarantee that electronic communications will be successfully delivered, or that they will be secure and virus free. ServCrust shall not be liable for any loss, damage, expense, harm or inconvenience caused as a result of an electronic communication being lost, delayed, intercepted, corrupted or otherwise altered or for failing to be delivered for any reason beyond ServCrust’ reasonable control. All correspondence will be in English.
• You agree to be contacted by ServCrust and its representatives over phone or on registered email id with reference to the Services. You agree & confirm that if your mobile number is registered in the Do Not Disturb (DND) list of TRAI, you may not receive SMS or calls from ServCrust. You agree to take steps to deregister from the DND list and shall not hold ServCrust liable for non-receipt of SMS or calls in the interim period.

 

THIRD PARTY CONTENT

• We cannot and will not assure that other users are or will be complying with the foregoing rules or any other provisions of these Terms and Conditions, and, as between you and us, you hereby assume all risk of harm or injury resulting from any such lack of compliance.
• You acknowledge that when you access a link that leaves the Platform, the site you will enter into is not controlled by us and different Terms and Conditions and Privacy Policy may apply. By assessing links to other sites, you acknowledge that we are not responsible for those sites. We reserve the right to disable links to and / or from third-party sites to the Platform, although we are under no obligation to do so.

 

SEVERABILITY

• If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms and Conditions are intended to be effective, then to the extent and within the jurisdiction where that term is illegal, invalid or unenforceable, it shall be severed and deleted and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

 

NON-ASSIGNMENT

• You shall not assign or transfer or purport to assign or transfer the contract between you and us to any other person.

 

JURISDICTION AND DISPUTE RESOLUTION

• These Terms and Conditions shall be governed by and construed and enforced in accordance with the laws of India.
• If a dispute, controversy, or claim arises out of or relates to this Agreement or the breach thereof, the dispute must be first settled through consultations and negotiations. If no settlement can be reached through consultations of the Parties within 14 (fourteen) Business Days of one Party delivering a written notice of the Dispute to the other Party, then such matter shall, be resolved and finally settled in accordance with the provisions of the Indian Arbitration and Conciliation Act, 1996 as may be amended from time to time or its re-enactment and the rules made there under (the “Arbitration Act”).
• The Venue and Seat of the Arbitration will be at Hyderabad in India and the proceedings shall be exclusively in English.
• The arbitration shall be conducted by a sole arbitrator mutually decided by the parties.
• No Party shall be entitled to commence or maintain any action in a court of law upon any matter in dispute until such matter has been submitted to arbitration and determined as provided above, and then only for the enforcement of the arbitral award.
• The Courts of Hyderabad shall have exclusive jurisdiction.
• Pending the resolution of a dispute by arbitration, the Parties shall, except in the event of termination, continue to perform all their obligations under these Terms and Conditions without prejudice.
• This clause shall survive the termination of this Agreement.

 

TAKEDOWN POLICY

• If You believe that there is any content available on the Platform which is contrary to Company’s policies or applicable law, then please notify the Grievance Officer at the email ID provided in the Privacy Policy / Terms & Conditions. When You send such notice, please ensure that Your notification contains the following details: a) Your name, email ID, phone number and postal address; b) The exact nature of the objectionable content and the exact location (including the relevant web page) where it appears; c) Why You consider the content to be objectionable. d) We will evaluate the contents of the notice and may take such action as we deem appropriate in keeping with our policies and applicable law which may include, asking further details from You or taking down the content that was the subject matter of your notice.
• FORCE MAJEURE ServCrust and its group, affiliate and subsidiary companies shall not be liable for failure or error of any transaction on the Platform or for any failure on part of the Company to perform any of its obligations under these Terms & Conditions if performance is prevented, hindered or delayed by a Force Majeure event (as defined below) and in such case its obligations under these Terms & Conditions shall be suspended for so long as the Force Majeure event continues. The term “Force Majeure Event” means any event which occurred and is beyond the control of ServCrust, including without limitations, unavailability of any communication systems, breach, or virus in the processes or payment or delivery mechanism, sabotage, fire, flood, explosion, acts of god, civil commotion, pandemic, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorized access to computer data and storage devices, computer crashes, malfunctioning in the computer terminal or the systems getting affected by any malicious, destructive or corrupting code or program, mechanical or technical errors/failures or power shut down, faults or failures in telecommunication etc. ServCrust, its group, affiliate and subsidiary companies shall be discharged from such performance to the extent of and during the period of such Force Majeure Event, and such non-performance of its obligations shall, in no event whatsoever, amount of a breach of its obligations.

 

VIOLATION OF THE TERMS AND CONDITIONS

• • Without limiting the generality of any other provision of these Terms & Conditions, if you commit any default or violation of any of the obligations set forth in these Terms, you shall be liable for all the losses and damages that this may cause to the Platform, ServCrust, its group, affiliate and subsidiary companies, or partners.

 

NOTICES

• • Any notice required to be given to Company under these Terms & Conditions shall be sent by registered mail or recognized courier to the following address: SERVCRUST PRIVATE LIMITED Flat No 207, Aparna Green Apartments, Nanakramguda, Gachibowli, Hyderabad – 500032

 

GRIEVANCES

• • You can reach out to ServCrust at wecare@servcrust.com to raise any questions, complaints, grievances or feedback.
  • In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below: Name: Mr. Kiran Kumar. Designation: Grievances Manager Address: Flat No 207, Aparna Green Apartments, Nanakramguda, Gachibowli, Hyderabad -500032 Email ID: wecare@servcrust.com

 

These terms and conditions applies to the ServCrust app for mobile devices that was created by SERVCRUST PRIVATE LIMITED as an Ad Supported service.

Upon downloading or utilizing the Application, you are automatically agreeing to the following terms. You should read and understand these terms before using the Application. Unauthorized copying, modification of the Application, any part of the Application, or our trademarks is strictly prohibited. Any attempts to extract the source code of the Application, translate the Application into other languages, or create derivative versions are not permitted. All trademarks, copyrights, database rights, and other intellectual property rights related to the Application remain the property of the Service Provider.

The Service Provider is dedicated to ensuring that the Application is as beneficial and efficient as possible. As such, they reserve the right to modify the Application or charge for their services at any time and for any reason. The Service Provider assures you that any charges for the Application or its services will be clearly communicated to you.

The Application stores and processes personal data that you have provided to the Service Provider in order to provide the Service. It is your responsibility to maintain the security of your phone and access to the Application. The Service Provider strongly advise against jailbreaking or rooting your phone, which involves removing software restrictions and limitations imposed by the official operating system of your device. Such actions could expose your phone to malware, viruses, malicious programs, compromise your phone’s security features, and may result in the Application not functioning correctly or at all.

Please note that the Application utilizes third-party services that have their own Terms and Conditions. Below are the links to the Terms and Conditions of the third-party service providers used by the Application:

 

Google Play Services

Please be aware that the Service Provider does not assume responsibility for certain aspects. Some functions of the Application require an active internet connection, which can be Wi-Fi or provided by your mobile network provider. The Service Provider cannot be held responsible if the Application does not function at full capacity due to lack of access to Wi-Fi or if you have exhausted your data allowance.

 

If you are using the application outside of a Wi-Fi area, please be aware that your mobile network provider’s agreement terms still apply. Consequently, you may incur charges from your mobile provider for data usage during the connection to the application, or other third-party charges. By using the application, you accept responsibility for any such charges, including roaming data charges if you use the application outside of your home territory (i.e., region or country) without disabling data roaming. If you are not the bill payer for the device on which you are using the application, they assume that you have obtained permission from the bill payer.

 

Similarly, the Service Provider cannot always assume responsibility for your usage of the application. For instance, it is your responsibility to ensure that your device remains charged. If your device runs out of battery and you are unable to access the Service, the Service Provider cannot be held responsible.

In terms of the Service Provider’s responsibility for your use of the application, it is important to note that while they strive to ensure that it is updated and accurate at all times, they do rely on third parties to provide information to them so that they can make it available to you. The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying entirely on this functionality of the application.

 

The Service Provider may wish to update the application at some point. The application is currently available as per the requirements for the operating system (and for any additional systems they decide to extend the availability of the application to) may change, and you will need to download the updates if you want to continue using the application. The Service Provider does not guarantee that it will always update the application so that it is relevant to you and/or compatible with the particular operating system version installed on your device. However, you agree to always accept updates to the application when offered to you. The Service Provider may also wish to cease providing the application and may terminate its use at any time without providing termination notice to you. Unless they inform you otherwise, upon any termination, (a) the rights and licenses granted to you in these terms will end; (b) you must cease using the application, and (if necessary) delete it from your device.

 

Changes to These Terms and Conditions

The Service Provider may periodically update their Terms and Conditions. Therefore, you are advised to review this page regularly for any changes. The Service Provider will notify you of any changes by posting the new Terms and Conditions on this page.

 

These terms and conditions are effective as of 2024-07-31

 

Contact Us

If you have any questions or suggestions about the Terms and Conditions, please do not hesitate to contact the Service Provider at support@servcrust.com.