Telecalling Executive

Department: E-commerce Operations
Employment Type: Full-time

About Us:
ServCrust is revolutionizing the Construction and Mining Industry with its one-of-a-kind eCommerce, ERP,
and Fintech platform. Our cutting-edge cloud-based SaaS technologies are driven by a strong data-first
approach and AI-powered workflows. We are seeking Senior Engineers with a passion for technology and
a proven track record in Agile product development. Join us on our journey to build India’s leading
eCommerce platform.

Job Description:
We are seeking a skilled and motivated Telecalling Executive to join our team. The role involves
engaging with customers, addressing their inquiries, promoting products or services, and
maintaining excellent customer relationships. If you are an effective communicator with a knack
for sales and customer service, we’d love to meet you.

Responsibilities:

• Make outbound and receive inbound calls to/from prospective and existing customers.
• Inform customers about products or services, resolve queries, and provide accurate information.
• Generate leads and schedule follow-up calls to achieve sales and service goals.
• Maintain detailed records of calls, inquiries, and customer feedback in the database.
• Build strong customer relationships to enhance brand loyalty and retention.
• Collaborate with team members to achieve overall business targets.

Requirements:

• High school diploma or equivalent (graduate preferred).
• Fresher or Proven experience as a telecaller or in a similar role is an advantage.
• Excellent communication and interpersonal skills.
• Fluency in Telugu, English, Hindi.
• Ability to handle rejection professionally and stay motivated.
• Proficient in using computer systems and CRM software.
• Strong multitasking and problem-solving abilities.

Why Join Us?

• Competitive salary.
• Opportunities for career growth and skill development.
• Friendly and collaborative work environment.

If you’re passionate about communication and customer interaction, apply now to be part of our dynamic team, email us at recruitment@servcrust.com.